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Certificate Process

Direct Trust Certificates

Certificate Request Process
Direct messages must be digitally "signed" to verify the author of the message. This digital signature requires a digital certificate be use...
Tue, 17 May, 2016 at 11:19 AM
Example identity verification email you will receive
The example email below is what you can expect to receive from DigiCert within 1 business day of your certificate request submission. Please refer to t...
Thu, 22 Feb, 2024 at 12:47 PM
What is the Online Identity Proofing Verification Process?
When you receive the DigiCert email, click on the first link in the email (contact-update) and the following web page Figure 1 will be displayed. Please not...
Fri, 1 Apr, 2016 at 4:27 PM
What is the Declaration of Identity process?
When you receive the DigiCert email, click on the first link in the email (contact-update) and the following web page will be displayed. Please note there a...
Wed, 14 Feb, 2024 at 12:46 PM
Who is DigiCert?
DigiCert is the company that we use to issue your Digital Certificate for use with your Direct Address.   "DigiCert is a U.S.-b...
Tue, 17 May, 2016 at 3:46 PM
Is my personal information provided for verification protected?
DigiCert, Inc. ("DigiCert") is committed to protecting the privacy of its customers and website visitors. As a result, DigiCert has developed t...
Wed, 14 Feb, 2024 at 12:50 PM
What happens after lodging your identity proofing documents?
If all your submitted documentation is verified by DigiCert, without requests for further information, and the notary public is available when DigiCert cont...
Wed, 14 Feb, 2024 at 12:54 PM
Need to change your Authorized Representative?
If you find that you need to change your Authorized Representative for your Direct messaging certificate, please contact us by lodging a support ticket whi...
Wed, 14 Feb, 2024 at 10:22 AM
Can't locate the email for certificate proofing?
After your certificate request form has been completed, you should receive an email from admin@digicert.com within 24 hours of the certificate request. ...
Mon, 1 Aug, 2022 at 5:02 PM
Example confirmation of domain ownership
The vendor / EHR must approve certificate orders for Health Care Organizations to receive their certificates. This is accomplished by DigiCert looking up th...
Wed, 14 Feb, 2024 at 11:34 AM