RosettaHealth Support

Hours of Operation 0

Support Policy Guidelines 0

FAQ 15

• What is "Direct"
• How do I submit a request for support
• What is a HISP?
• Do I need Direct?
• What is Trust? Who does Nitor have trust with?

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Video/Tutorials 7

• Walk thru of RosettaHealth admin portal
• Walk thru of message status feature in admin portal
• How to create a Direct messaging account in the admin portal
• How to send a Direct Message with attachments
• How to create workflow in your Direct messaging inbox using the Tags feature

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Certificate Process 12

• Certificate Request Process
• Example identity verification email you will receive
• Can't locate the email for certificate proofing?
• What is the Online Identity Proofing Verification Process?
• What is the Declaration of Identity process?

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Integration Guides 8

• How to move into the HISPDirect production environment
• Example HealthBus REST API calls
• Troubleshooting integration efforts with the HealthBus REST API
• HealthBus REST API Use Cases
• Provider Directory REST API

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Direct message exchange scenarios 3

• Not a valid Direct address
• Not a trusted Direct address
• Direct message delivered and verified

Security 1

• RosettaHealth Security

User Guide 1

• Community Portal User's Guide