The example email below is what you can expect to receive from DigiCert within 1 business day of your certificate request submission.
Please refer to the online and in person identity verification processes for details on how to proceed after clicking on the first link in the email (contact update). We recommend the online identity verification process as it is much faster to complete.
To assist you through the identity verification process, after submitting your certificate request an email with the following detail will be sent to your nominated address. You can expect to receive this informative email within minutes of your certificate request submission.
Problems receiving the emails detailed above?
| Issue | Cause | Action |
| Not receiving either email | The email may be caught in your junk or spam folder The email address you provided when requesting your certificate is not what you intended | Please check your junk and spam folders Please submit another certificate request with the correct details and include in the Special Instructions follow up request with the correct authorized representative email |
| Not receiving DigiCert email | The email may be caught in your junk or spam folder | Please check your junk and spam folders |
After following the appropriate actions, if you are still not receiving the email(s) please contact us by lodging a support ticket which can be done by clicking the New support ticket link at the top of this page.