The example email below is what you can expect to receive from DigiCert within 1 business day of your certificate request submission.


Please refer to the online and in person identity verification processes for details on how to proceed after clicking on the first link in the email (contact update). We recommend the online identity verification process as it is much faster to complete.


To assist you through the identity verification process, after submitting your certificate request an email with the following detail will be sent to your nominated address. You can expect to receive this informative email within minutes of your certificate request submission.




Problems receiving the emails detailed above?


Issue Cause Action
Not receiving either email The email may be caught in your junk or spam folder

The email address you provided when requesting your certificate is not what you intended
Please check your junk and spam folders


Please submit another certificate request with the correct details and include in the Special Instructions follow up request with the correct authorized representative email
Not receiving DigiCert email
The email may be caught in your junk or spam folder

Please check your junk and spam folders


After following the appropriate actions, if you are still not receiving the email(s) please contact us by lodging a support ticket which can be done by clicking the New support ticket link at the top of this page.