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Support FAQ

Customer Resources for Support Issues

How do I submit a request for support?
Support requests can be submitted to RosettaHealth Support Portal: Click on "Submit a Ticket" Fill out all applicable fields Requ...
Wed, 27 Mar, 2024 at 10:03 AM
When to raise a RosettaHealth Production Outage?
When Production Outages should be raised: The Facility Stream is in Production The Stream is Operationally Stable What is Operationally Stable? ...
Wed, 27 Mar, 2024 at 10:31 AM
How do I request a new VPN connection?
To request a VPN connection to an external entity you must be a current customer. If you are an existing customer, just fill out the online request form...
Fri, 27 Apr, 2018 at 12:51 PM
NHSN - Onboarding and Registering a Facility
The following links provide a broad overview of CDC's National Healthcare Safety Network (NHSN). These are supplemental references used in conjunction w...
Fri, 8 Dec, 2017 at 1:48 PM
Accessing RosettaHealth's Webmail
RosettaHealth Secure Email/Direct Mail Services Link:   https://webmail.rosettahealth.net/ Login in to the webmail using the credentials that you have ...
Mon, 1 Aug, 2022 at 4:34 PM