FAQ

Default solution folder, feel free to edit or delete it.

What is "Direct"
"Direct" is short for the secure exchange protocol developed by HHS Office of the National Coordinator (ONC) "the Direct Project". The...
Tue, 17 May, 2016 at 9:24 PM
How do I submit a request for support
Support requests can be submitted to support@rosettahealth.com.  Please include a descriptive subject line. If urgent support is needed, please subm...
Mon, 9 May, 2016 at 3:15 PM
What is a HISP?
Basically, a HISP (Health Information Service Provider) is an organization that operates the messaging servers. A HISP is responsible for the transport o...
Tue, 17 May, 2016 at 9:26 PM
Do I need Direct?
If you need to certify to, or attest to Meaningful Use Stage 2, the answer is yes.  If you need to report to Meaningful Use Stage 2, the answer is yes...
Tue, 14 Apr, 2015 at 5:09 PM
What is Trust? Who does Nitor have trust with?
Part of the Direct protocol's security is the need to explicitly "trust" other organizations or individuals before being able to message th...
Tue, 14 Jun, 2016 at 11:47 AM
Is HISPDirect/RosettaHealth certified or accredited?
Yes.  Our infrastructure is fully certified and accredited in the industry.  We are completely HIPAA compliant, but go well beyond the basic requ...
Tue, 5 Jul, 2016 at 2:12 PM
How do I create a new Direct account?
Depending on how the vendor and practice find it best to manage Direct addresses, either the vendor can manage the creation & deletion of Direct addre...
Tue, 17 May, 2016 at 5:51 PM
Who is Nitor Group
Nitor Group is the company that provides the RosettaHealth platform. RosettaHealth includes a variety of products, all of which build upon the HISPD...
Wed, 23 Dec, 2015 at 10:16 PM
How do I get email or text notifications when Direct mail arrives?
Our products support sending a notification when a Direct message is received on a specific Direct account.  This can be set either in the Admin Portal, or ...
Wed, 17 Feb, 2016 at 6:16 PM
How does a client of an EHR / vendor create a Direct account?
Creating a RosettaHealth Direct account is easy, here are the steps to creating a RosettaHealth Direct account: Request digital certificate, cli...
Wed, 18 May, 2016 at 9:32 AM