Efficiently establishing connections with facilities relies on the active participation of specific roles within the facility. When any of these roles is missing during a call setup, more often than not, the meeting ends up being unproductive, necessitating rescheduling at a later date. This not only wastes the time of the participants but also incurs additional delays.
The following facility roles are crucial for successful connections:
1. EHR Configuration Expert: It is highly advantageous to have an individual with a deep understanding of the facility's Electronic Health Record (EHR) configuration, preferably from the EHR vendor. This expertise ensures smooth integration and troubleshooting related to the EHR system.
2. Integration Analyst or Similar Role: This role encompasses professionals who possess a comprehensive understanding of the facility's data, including its structure and organization. Their knowledge enables efficient data integration and ensures the seamless flow of information.
3. Networking Specialist: While technically an optional role, experience has shown that having a networking expert present proves beneficial. Networking specialists can handle tasks such as managing certificates and diagnosing potential network issues that may hinder communication. Their expertise often becomes crucial during connectivity challenges that arise outside the facility's internal network.
These roles can be fulfilled by either a single individual (although this is rare based on our experience) or by multiple experts collaborating together.