So that you are able to provide Direct addresses in the form doctor@practice.direct.software-vendor.com, you need to delegate the DNS for sub-domain direct.software-vendor.com to the HISPDirect service. The following details how to delegate the DNS for the sub-domain.


For your domain of choice e.g. software-vendor.com, create a sub-domain named direct under software-vendor.com i.e. direct.software-vendor.com. The following table details the two DNS records required to create your sub-domain and delegate the DNS for the sub-domain.


Record Type
Sub Domain
Points To
NS
direct
ns1.direct.hispdirect.com
NS
direct
ns2.direct.hispdirect.com


Please note:

  1. The only record type possible to use to delegate a sub-domain is NS, no other record type can be used to delegate the DNS of a sub-domain to other name servers. If you are not able to determine how to create NS records with your DNS provider, we suggest contacting support provided by your DNS host. If your DNS provider can not create the required NS records, your next step is to either register a new domain and have the DNS hosting performed by a company that does support sub-domain delegation (eg. GoDaddy) or move your existing DNS hosting to a company that supports sub-domain delegation. The value of registering a new domain over changing the DNS hosting of an existing domain is that you avoid breaking any of the existing domains DNS configuration.
  2. Do not create a Start of Authority (SOA) record. The SOA record will be created within our name servers. The existence of a SOA record for your direct subdomain in your name servers will prevent the subdomain delegation from working.


If you have a firewall requiring configuration to permit access to the HISP, the following table details all the access points to the HISP.


Port
Protocol
IP Address
Provides
25
TCP (SMTP with STARTTLS available)
68.69.2.76
SMTP - send Direct message
53
UDP & TCP (DNS)
68.69.2.75 &
68.69.2.76
DNS - resolve host names and discover Direct certificates
80
TCP (HTTP)
68.69.2.75
Redirect to HTTPS
143
TCP (IMAP with STARTTLS available)
68.69.2.76
IMAP - retrieve Direct message
443
TCP (HTTPS)
68.69.2.75
Web applications & HISPDirect REST API
465
TCP (SMTPS)
68.69.2.76
SMTPS - send Direct message
587
TCP (SMTP with STARTTLS available)
68.69.2.76
SMTP - send Direct message
993
TCP (IMAPS)
68.69.2.76
IMAPS - retrieve Direct message
995
TCP (POP3S)
68.69.2.76
POP3S - retrieve Direct message
1222
TCP (SFTP)
68.69.2.76
SFTP - HL7 messaging
5443
TCP (HTTPS with mutual SSL)
68.69.2.75
XD interface
5445
TCP (HTTPS)
68.69.2.75
XD interface
5446
TCP (HTTPS)
68.69.2.75
XD interface
NOTE: HTTP, HTTPS, SMTP & IMAP troubleshooting ports are not provided in production

The following host names are provided in production


Hostname
IP Address
Services
mail.direct.hispdirect.com
68.69.2.76
SMTP, IMAP & POP
sftp.direct.hispdirect.com
68.69.2.76
SFTP (FTP using SSH2)
api.direct.hispdirect.com
68.69.2.75
HISPDirect REST API
xd.direct.hispdirect.com
68.69.2.75
XD interface
ns1.direct.hispdirect.com
68.69.2.75
DNS
ns2.direct.hispdirect.com
68.69.2.76
DNS
direct.hispdirect.com
68.69.2.75
web applications such as the admin portal

SFTP public key details

  • Public key
AAAAB3NzaC1yc2EAAAABIwAAAQEA2P4IMmzAXL6cmMK5Ii4M0arJMtFsbC9x9T8gJlw92+NT+wC0iRBhabByMSWas7X4rsfOw19DDO3wXp+ODCJW5jGtSvAGQGkVBhpmNUHRv7RkjLfctS+0UtZ8Zi0kkyR/ENWWkTh6G2JqAsVOxrFKpQItotbwLbNfvF+jIzFT+ktLxV8SeXQ9y23mm75oh87FVXKZqbfupdCEmoSlp0HBuU2OrMP6Ti+j+JZap13rweUnzFjXF9FOpSeQqyXmLBH2FURznbalhPlfiAGq8RnbYXXBsSmdC39MRYJ2gAFX0Tz6iseRtSujXmvBUiDeeCzJFjgsQMWe8MTBKCxfql1XGQ==
  • SHA256 fingerprint
VCosmxeUJRYsYRVWx+wZGNWTxPGruY+r+PmJD/VNoUg
  • MD5 fingerprint
1e:93:ca:77:58:ec:1b:2e:d3:d5:20:2b:67:6d:4d:6a